Customer Service

I do customer service for a living and I know how important pleasing the customer is, especially when you are running a store.  I recently tried to go to a store and get money put on my card via Western Union.  The MANAGER for that shift was called to the counter and she quickly said "Oh I don't know how to do that" and dismissed the issue just like that.  She did not even attempt to figure it out!  I have never had a problem getting money put on my card there before.  I had bills due that day, I just got my check cashed and was trying to get the money on my card so I could pay my bill on time...needless to say this is day 2 of the struggle to find a competent person to do this for me.  I called the other stores that have Western Union and again met the same issue, the girls there did not know how to use the machine and could not help me!!!  Why would a business staff people that cannot use the equipment they have, that makes no sense to me.  I have been involved with customer service since my early 20's.  I worked in a convenient store for a few years and I now do over the phone customer service and I would never dismiss a customer in such a way.  I would tell them I can "TRY" to see if I can assist them at least!  

I have never ran a Western Union machine but common sense tells me that they would have to use the card number as the routing number (the place the money is being sent to)...just like any other Western Union transaction for crying out loud!  I was so furious over the lack of common courtesy and customer UNsatisfaction.  The woman was simply lazy and was not at all doing her job, she is a person just making a paycheck and not actually fulfilling her job description.  She is lucky that I am not like some pissed off customers who would knock stuff off shelves or insult her in front of everyone, or stand there and force her to do her job.  I just accepted that she was a lazy, shiftless person who should not be managing a store at all, and went to find the services elsewhere.  As I have said before, I live in a small town so my options are not many.  I am hoping to get this issue resolved today and if any other moronic person tries to tell me they don't know how to do it and tries to dismiss me...I am going to tell them how to do their job and make them do this service I require!  

This person's lack of knowledge has now made me late paying my bill, I do not trust the banks in my town due to numerous stories of them overcharging accounts, hidden fee's and other stories that made me feel that having a bank account around here is not for me.  So, I use a rechargeable card where I can go to any Western Union and load money onto my card and pay my bills with it.  No big deal right!!!  No big deal until I am faced with untrained, non-professional people who carry around a job title they do not deserve.

The definition of Customer Service is "the provision of service to customers before, during and after a purchase.  Customer service is a series of activities designed to enhance the level of customer satisfaction - that is, the feeling that a product or service has met the customers expectation" This was take right out of Wikipedia people!  People who work in customer service need to take their jobs more seriously and appreciate the fact that they have a job in today's economy...if this business keeps up their lack of customer service they will not be in business much longer.  I hope those who are involved in customer service read this and think more about how they handle their customers in the future.  Please people...if you are not sure about something at least ATTEMPT to figure it out before you dismiss someone like that, not everyone accepts ignorance as gracefully as I do, you may find yourself dealing with someone who is not willing to "let it go"!